This policy applies to all visitors, customers, developers, and business partners who interact with Telerge's website, platform, or services.
Who We Are
Telerge is a cloud communications company that provides businesses with the tools they need to connect — including unified communications, contact center solutions, and communications APIs. We are headquartered at 5322 Barcola Avenue, Las Vegas, NV 89139.
When this policy says "Telerge,""we,""our," or "us," it means Telerge and any affiliated companies that help us deliver our services.
When it says "you" or "your," it means anyone who visits our website, uses our platform, or interacts with us in any way — including customers, developers, prospective customers, and business partners.
What Information We Collect
The information we collect depends on how you interact with us. Here's a clear breakdown:
Information You Give Us Directly
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Account details: your name, email address, phone number, company name, and billing information when you sign up.
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Login credentials: usernames, passwords, and API keys created when you set up an account.
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Support requests: anything you share with us when you contact our team for help, including screenshots or recordings.
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Survey responses: feedback you provide when we ask about your experience.
Information We Collect Automatically
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Device and browser data: your IP address, browser type, operating system, and device ID.
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Usage data: pages you visit, links you click, how long you stay on a page, and how you navigate our site.
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Communication metadata: call times, message routing details, duration, and delivery status — collected to keep our services running properly.
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Approximate location: inferred from your IP address (state or city level only — we do not track your precise GPS location).
Information From Third Parties
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Business contact data from marketing partners, event sponsors, or data enrichment services — such as your job title, company, or professional email.
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Social media profile data if you choose to log in or connect using Google, LinkedIn, or similar platforms.
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Fraud detection signals from third-party security partners to help protect your account.
How We Use Your Information
We only use your information when we have a good reason to. Here's what that looks like in practice:
To Provide and Run Our Services
- Set up and manage your account.
- Connect your calls, messages, and communications through our platform.
- Process your payments and keep your billing records accurate.
- Send you service alerts, updates, or important account notifications.
To Keep Things Safe and Secure
- Detect and prevent fraud, unauthorized access, and suspicious activity.
- Verify your identity when you sign up or make account changes.
- Monitor for security threats and investigate incidents when they occur.
To Improve Our Platform
- Analyze how people use our services so we can fix problems and build better features.
- Use feedback and support interactions to improve our customer experience.
To Communicate With You
- Respond to your questions and support requests.
- Send promotional emails or product updates — but only if you've opted in or we have a legitimate business reason. You can unsubscribe at any time.
- Personalize content and offers based on your preferences and usage.
To Meet Legal Obligations
- Maintain records as required by law.
- Respond to lawful government or regulatory requests.
- Enforce our Terms of Service and protect our legal rights.
How We Share Your Information
Telerge do not sell your personal information. We only share it when necessary, and always with safeguards in place.
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With Service Providers
We work with trusted third-party companies that help us run our business — such as cloud hosting providers, billing platforms, fraud detection services, and customer support tools. These providers can only use your data to perform services for us, not for their own purposes.
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With Communications Partners
To deliver calls and messages through our platform, we share necessary routing data with telecommunications carriers and network providers. This is required to physically connect your communications from point A to point B.
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With Resellers and Partners
If you came to Telerge through a reseller or implementation partner, we may share relevant account and usage data with them to help support your service. Check their privacy notices for details on how they handle data.
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With Marketing and Analytics Tools
We use tools like analytics platforms and advertising networks to understand how people use our site and to reach potential customers. These tools may collect browsing activity through cookies and tracking pixels. You can opt out of this type of sharing — see Section 6 for details.
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When the Law Requires It
We may disclose your information to law enforcement or government agencies if required by a court order, subpoena, or other legal process. When legally permitted, we will notify you before doing so.
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In a Business Transfer
If Telerge is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
Cookies and Tracking Technologies
We use cookies and similar tools to make our website work, understand how it's being used, and show relevant ads. Here's a plain-English breakdown of what that means:
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and track how you navigate.
Types of Cookies We Use
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Essential cookies: required for the site to function. You cannot turn these off.
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Analytics cookies: help us understand which pages are popular and where people drop off. We use this to improve the experience.
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Marketing cookies: used to show you relevant ads on other websites based on your visit to ours.
How to Control Cookies
You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website. You can also adjust your browser settings to block or delete cookies — though some parts of our site may not work properly if you do.
Your Privacy Rights
You have real control over your personal information. Depending on where you live, here's what you can do:
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Access: Request a copy of the personal information we hold about you.
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Correction: Ask us to fix any information that's incorrect or out of date.
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Deletion: Request that we delete your personal information. We'll honor this unless we're legally required to keep it.
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Opt out of marketing: Unsubscribe from promotional emails at any time using the link at the bottom of any email we send, or by contacting us directly.
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Opt out of targeted advertising: Click "Do Not Sell My Personal Information" in our website footer to stop us from sharing your data for ad targeting purposes.
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Data portability: Request your data in a readable format so you can take it elsewhere.
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Restrict processing: Ask us to pause how we use your data in certain situations.
To submit any of these requests, contact us at privacy@telerge.com or use the contact details in Section 9. We will respond within 30 days. We will never charge you a fee or treat you differently for exercising these rights.
How We Protect Your Information
We take security seriously. Telerge uses a combination of technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes:
- Encrypted data storage and transmission (TLS/SSL).
- Access controls that limit who inside Telerge can view your data.
- Regular security reviews and policy updates.
- Third-party security audits and certifications.
That said, no system is 100% foolproof. If a security incident ever affects your data, we will notify you promptly and take immediate steps to address it.
How Long We Keep Your Information
We keep your personal information only for as long as we need it. Here's the general rule:
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Active account data: kept for as long as your account is open.
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Billing and financial records: kept for as long as required by law (typically 7 years).
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Support and communication records: kept for up to 3 years after your last interaction.
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Marketing data: kept until you opt out or ask us to delete it.
When we no longer need your data, we delete it or anonymize it so it can no longer be linked back to you.
Children's Privacy
Telerge's services are intended for adults and businesses only. We do not knowingly collect personal information from anyone under the age of 18.
If you believe a child has created an account with us, please contact us immediately at info@telerge.com, and we will deactivate the account and remove their information from our system.
Additional Rights for California Residents
If you live in California, you have additional privacy rights under the California Consumer Privacy Act (CCPA).
What We Collect (Summary)
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Identifiers: name, email, IP address, account name.
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Commercial information: purchase history and billing records.
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Internet activity: pages visited, links clicked, time on site.
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Communication content: call recordings, message content, voicemails (only as needed to deliver the service).
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Professional information: job title, company name, business contact details.
Your California Rights
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Right to Know: Ask us what personal information we've collected and why.
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Right to Delete: Ask us to delete your personal information.
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Right to Opt Out: Opt out of the sale or sharing of your personal information for advertising purposes by clicking "Do Not Sell My Personal Information" in our website footer.
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Right to Non-Discrimination: We will never treat you worse for exercising your privacy rights.
To submit a California privacy request, email us at privacy@telerge.com with "California Privacy Request" in the subject line.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make significant changes, we'll let you know by posting a notice on our website and, where appropriate, sending an email to your account.
The date at the top of this policy always shows when it was last updated. We encourage you to review it periodically.
How to Contact Us
Have a question about this policy or want to make a privacy request? We're easy to reach.
Contact: info@telerge.com
Address: 5322 Barcola Avenue, Las Vegas, NV 89139